Return policy

COLLECT IN HOME STUDIO IN TALLINN

We offer a possibility to collect your order in person at Helena Tikunova Design home studio placed at Majaka street in Tallinn. Please contact us at info@tikunova.ee, we will arrange our meeting and will be more than happy to see you at our home studio. This option is preferable, because you will be able to try your chosen model and also you will have a possibility to check out other options. 


DELIVERY TIMES

We ship worldwide via Estonian Post using 1st class recorded delivery. 

Orders are processed within 3 working days after the payment is received. Pre-orders are processed within 7 working days after the payment is received.

Delivery times:

- Estonia:

2-3 working days (Estonian Post);

- EU countries:

5-7 working days (Estonian Post);

- Rest of the world:

10-14 working days (Estonian Post).


Once an order is shipped, we will send you tracking information. Please contact us in case of a delay. 


TAXES AND DUTIES

Deliveries to countries outside the European Union may be subject to import duties and/or taxes.


SHIPPING FEES

You can calculate shipping fees in the shopping cart or during the checkout.


RETURN POLICY

We accept return of items bought from our online store. Item must be delivered within 14 days from the delivery date, unworn, unwashed and in perfect sellable condition with original tags attached. Customer is responsible for the return shipping cost. Willing to make a return, write us at info@tikunova.ee. 

Please note that custom-sized items or items bought not online are final sale.